GE6757 TOTAL QUALITY MANAGEMENT
MCQ QUESTIONS
1-Malcolm Baldrige national quality award is for (MBNQA)
a. Total Quality Management
b. International Standard Organization
c. Total Productive Maintenance
d. Total Quality Control (Ans:a)
2-The process mapping is a ______ diagram.
a. Data flow
b. Work flow
c. Circular
d. Audit (Ans:b)
3-Control chart is a
a. Process monitoring tool
b. Process control tool
c. Both (a) and (b)
d. None of the above (Ans:c)
4-The objective of ISO-9000 family of Quality management is
a. Customer satisfaction
b. Employee satisfaction
c. Skill enhancement
d. Environmental issues (Ans:a)
5-Total Quality Management (TQM) focuses on
a. Employee
b. Customer
c. Both (a) and (b)
d. None of the above (Ans:c)
6-Which of the following is responsible for quality objective?
a. Top level management
b. Middle level management
c. Frontline management
d. All of the above (Ans:a)
7-The following is (are) the machine down time.
a. Waste
b. No material
c. Breakdown
d. All of the above (Ans:d)
8-TQM & ISO both focuses on
a. Customer
b. Employee
c. Supplier
d. All of the above
(Ans:a)
9-According to Deming, Quality problems are
a. Due to management
b. Due to method
c. Due to machine
d. Due to material
(Ans:a)
10-While setting Quality objective, ________ to be considered.
a. Material quality
b. Customer need
c. Market demand
d. All of the above
(Ans:b)
11-Match The Following
A. TQM promotes 1. Small change
B. Kaizen is 2. Continuous improvement
C. Quality circle can solve problem related to 3. Employee participation
D. Quality circle benefit to 4. Employee
The correct order is
The correct order is
a. A-3, B-1, C-2, D-4
b. A-1, B-3, C-2, D-4
c. A-3, B-1, C-4, D-2
d. A-3, B-2, C-1, D-4
(Ans:a)
12-_______ helps organization reduce employee turnover and absenteeism.
a. Job design
b. Training & development
c. Wage revision
d. All of the above (Ans:b)
13-CMM stands for
a. Capability maturity model
b. Capability monitoring model
c. Capability measuring model
d. Capability matching model (Ans:a)
14-While setting Quality objective, ________ to be considered.
a. Customer need
b. Organizational need
c. Supplier need
d. Worker need (Ans:a)
15-Which of the following is for Environment management?
a. ISO-9000
b. ISO-14000
c. ISO-26000
d. ISO-31000
(Ans:b)
Set 2
-P-D-C-A stands for
a. Plan-Do-check-Act
b. Plan-Do-correct-Act
c. Proceed-Do-check-Act
d. Proceed-Do-correct-Act (Ans:a)
2-What is ISO?
a. Indian organization for standard
b. Internal organization for standard
c. International organization for standard
d. None of the above
(Ans:c)
3-EMS stands for
a. Environmental management system
b. Employees management system
c. Engineering management system
d. Equipment management system
(Ans:a)
4-For Cpk (Process capability index) value of 1.33, the PPM is
a. 1
b. 63
c. 2700
d. 45500 (Ans:b)
5-Match The Following
c. A-2, B-3, C-4, D-1
d. A-4, B-3, C-1, D-2 (Ans:b)
6-Match the following
c. A-2, B-3, C-1, D-4
d. A-4, B-3, C-1, D-2
(Ans:c)
7-Rectangle represents ________ While plotting flow chart.
a. Step in activity
b. Decision making
c. Direction of flow
d. None of the above
(Ans:a)
8- Tally chart is
a. Process monitoring tool
b. Data collection tool
c. Process planning tool
d. None of the above (Ans:b)
9-Diamond represents ________ while plotting flow chart.
a. Step in activity
b. Decision making
c. Direction of flow
d. None of the above (Ans:b)
10-The role of management is to
a. provide Resources
b. define EMS
c. monitor the effectiveness of the system
d. All of the above
(Ans:d)
11-ISO emphasis on
a. Prevention
b. Inspection
c. Rejection
d. All of the above (Ans:a)
12- ISO – 14001 gives stress on
a. Plan – Do -check -Act
b. Environmental protection
c. Prevention rather than detection
d. All of the above (Ans:d)
13- Service Assurance is
a. Confidence with customer
b. Customer has trust
c. Employee has knowledge
d. All of the above
(Ans:d)
14- Following is (are) the phase(s) of intervention
a. Formulation stage
b. Maintenance stage
c. Implementation stage
d. All of the above (Ans:d)
15- When cpk is less than one
a. Process is not capable
b. Process is stable
c. Process if highly capable
d. None of the above
(Ans:a)
Set 3
1-Match the following
c. A-4, B-3, C-2, D-1
d. A-4, B-2, C-3, D-1
(Ans:c)
2-Match the following
A. Dimension 1. To assess
customer
satisfaction level
B. Service characteristic 2. Vary from time to time
c. A-3, B-2, C-4, D-1
d. A-3, B-1, C-2, D-4
(Ans:)
3-Match the following
c. A-4, B-3, C-2, D-1
d. A-3, B-4, C-2, D-1
(Ans:c)
4-Match the following
b. A-1, B-2, C-4, D-3
c. A-2, B-1, C-3, D-4
d. A-2, B-4, C-1, D-3
(Ans:a)
5-Match the following
A. How TQM helps in reducing cost 1. By reducing external sale
B. Calibration activity carried in company is 2. Prevention cost
C. Quality planning is 3. Appraisal cost
D. Vender assessment is 4. Appraisal cost
The correct order is
a. A-4, B-1, C-2, D-3
b. A-1, B-4, C-3, D-2
c. A-1, B-2, C-4, D-3
d. A-1, B-4, C-2, D-3
(Ans:d)
6-Match the following
b. A-1, B-2, C-4, D-3
c. A-2, B-1, C-3, D-4
d. A-2, B-4, C-1, D-3
(Ans:a)
7-Match the following
c. A-1, B-3, C-2, D-4
d. A-3, B-1, C-4, D-2
(Ans:b)
8-Match the following
c. A-4, B-3, C-1, D-2
d. A-3, B-4, C-1, D-2
(Ans:c)
9-Match the following
A. Forecasts 1. Systematic analysis of work
B. Estimate made by management 2. Simplest method of assessment
c. A-2, B-3, C-4, D-1
d. A-3, B-4, C-2, D-1
(Ans:a)
10-Match the following
A. Process is managed
level 1. Process capability
B. Critical process maturity concept include 2. Performance is model
C. Managed level of process 3. Capability maturity
D. CMM is 4. Process is controlled
a. A-2, B-4, C-1, D-3
b. A-2, B-1, C-3, D-4
c. A-2, B-1, C-4, D-3
d. A-1, B-2, C-4, D-3
(Ans:c)
11-Match the following
A. Simulated decision games 1. Unstructured group interaction
B. Coaching 2. Acting out managerial problems
C. Committee assignment 3. Guidance through advice / suggestions
c. A-2, B-3, C-4, D-1
d. A-3, B-2, C-4, D-1
(Ans:c)
c. A-3, B-4, C-2, D-1
d. A-3, B-2, C-4, D-1
(Ans:)
No comments:
Post a Comment